Many people know VMware offers support on products, but not many know VMware actually started to support SDKs. I occasionally got questions on the SDK support. So I think a blog should help here.
A little history first. VMware used to provide support to partners who are part of Technical Alliance Program (TAP), but not to others including customer. VMware partners can also propose integration projects which may get people like me to provide architectual guidance. After SpringSource coming on board, Marty Messer took over the support program and expanded it to everyone as a paid service recently.
What You Can Buy?
The paid support is available in two levels: